Services

Our standard is your satisfaction, which is a decisive contribution of the quality of our products. But also our categorical service orientation. Our technically trained service team takes care for a long term trouble-free function of our products.

With the brand awareness and loyalty continuous improvement, Micro Powder Tech has extended this logistical support for our customers to a decisive scale: Our steadily growing sales & service network of highly qualified specialists can react to individual and industry-specific requirements with special configurations and customization, and implement these directly at the customer base.

Competitive advantage for all our customers worldwide

Through the permanent availability of services and spare parts, we create crucial advantages for all our customers. All relevant spare parts and machine types are in stock.

Solid start: Operation under expert instruction.

The correct start is decisive. Our qualified service personnel grants the technically correct operation of the new instrument. During operation our customers are technically trained to learn how to handle the instrument in order to effect most efficient measurements.

Long-term guaranteed: spare part supply without any problem

Our instruments have a long lifetime. A very long one. Therefore you can order spare parts for our products even after many years. We have the appropriate spare parts for your systems, either directly ex stock or we provide them within an appropriate time frame.

Regulations

Expert Technical Training: free on-the-spot training in facilities operation, maintenance knowledge and related topics by senior engineers. Installation, Commissioning Services: providing instructions for on-site installation, commissioning work until all new plants are in acceptance. Maintenance Service: In warranty, free maintenance and replacement service for damaged parts (except the wearing parts and the ones damaged in the incorrect operation). Long-term Technical Advisory Services: answer technical questions, deliver guidance for dealing with difficult problems at any time. Rapid Response Services: from the learning about running failure, resolving will be provided in a minimal period.

Our replacement parts inventory allowing a short delivery time and minimal downtime.

Service

Before Sale Service

• Provide on-the-spot machine installation, debugging and personnel training for operation;
• Prepare sufficient spare parts in store;
• Provide necessary technical support for the development on the new application;
• Systemized feedback, and updating the machine state in production.
• Designing the existing plant layout and put forward the public engineering conditions;
• Keeping communication with customers the status of manufacturing;
• Consulting between both sides, the technical conditions for the raw materials, screw configuration and barrel arrangements etc.

After Sale Service

• As per your specific requirements, we introduce product characteristics, ranges of application and advantages & disadvantages in detail;
• Provide the most optimized, customer-tailored machine solution for your use;
• Offer the advanced laboratory approaches for testing your mature ideas.

In Between Service